Order Cancellation
It is important to check the information including size, color, quantity, recipient, shipping address etc. carefully before your payment. That is because once the order is generated, it is not easy to be changed. Once you decide to cancel your order, please contact us at service@VEDACHIC.com.
Notice: We will NOT accept order cancellation request if the orders have been shipped.
Return
How to Return
Customers' satisfaction is our unchanging goal. However, we will gladly accept returns within 14 days of receipt for most items in new condition on the condition that our customer are not 100% satisfied with the items received. Just follow the steps below:
1. Contact our customer service representative to indicate which item(s) you would like to return and the reason for your return.
2. Place the item(s) in the original packing and seal the parcel securely.
3. Drop off you package at the local post office.
4. As soon as we receive your package, we will process an exchange or issue a refund to your account according to our return conditions.
Return Conditions
1. You have14 days to decide if an item is right for you. We accept returns within 14 days of receipt.
2. Items returned must be in their unused condition with the original packing. Items worn, damaged, washed or altered in any way cannot be accepted.
3. Items that were sent back by you directly without checking with us first cannot be accepted as returned items. The address on the logistics list is not our return address, so once returned according to it, we will not accept.
4. Buyer takes in charge of return shipping cost.
Refunds
If you need to return the items, we will return the cost of clothes. The shipping fee you paid when placing an order are non-refundable. Please contact our customer service first time at service@VEDACHIC.com when you wish to return the items to a return address near to you. you will get back within 24 hours.
Note: We have to deduct the corresponding shipping cost of free-shipping orders when receiving the returned package. Thanks for your understanding.
Shopping
What if the item that I am interested in is sold out?
New items can be sold out rather quickly, but we may get more soon! Please contact our customer service via service@VEDACHIC.com and we will notify you as soon as the item becomes available again. Please include the best email address for reaching you when the item becomes available.
If the size on the tab is different from what I ordered, what should I do?
The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don't panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don't fit you well, you can contact us to return the item.
Why the color of received clothing is a little bit different from the images that I saw at your site?
When we take the pictures of dresses, we will try our best to offer their exact colors to our customers.However, the camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep clothing. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.
Is there any store locations?
We just do the business online to reduce cost so as to provide most affordable items for our customers.
Where do you get our clothes?
All the apparels come from the top brands in China. So the quality, the fabric and the design have guarantee so that we can build our own reputation and offer our customers our best service.
How do I find clothes size information?
Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service at service@VEDACHIC.com.
Why was my order canceled?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.
What should I do when I need to change something on my order?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we're fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.
Can I get more information on a product?
To help our customers find the items that suit them best, we have published as much useful information as we can on our products.
The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.
If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.
Any catalogues that is available for customers?
With over so many new items every week, and hundreds of items on the site at any one time, plus constantly changing fashion news, trend features and advice, it would simply be impossible for a paper catalogue to keep up.Instead we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and catwalk give you a much more realistic view of the items you want.
Payment
How do I pay for my order?
We like to give you 3 payment options:
1. PAYPAL
2. Credit Card
3.Western Union or Wire Transfer
What currencies can I use?
All commonly-used currencies are available such as US dollar, EURO, Great Britain Pound Sterling, Canada Dollar, Australia Dollar. If you want to use other currencies, please contact our customer service for help.
Is it safe to use my credit card on the website?
Please don't worry; it is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed. During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology(SSL).Welcome to choose your favorite items on our website.
Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
1. The card may have expired. Check that your card is still valid.
2. You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
3. You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Make sure you're using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.
Was I charged twice?
Your credit card will only be charged once after your order ships. If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48-72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
